A recent thread from a frustrated wedding photographer in a Facebook group inspired this article about dealing with difficult photography clients.
Without going into the gory details, she was (understandably) upset by a client who demanded the contents of a premium collection, even though they were only prepared to pay for the basic package.
Judging from the huge number of comments, this is a hot topic, with other photographers experiencing similar situations.
Even Doing It Right Doesn’t Always Help!
In this instance at least, I believe the photographer did everything right.
She had a face-to-face consultation with the couple before they booked, where she talked about her wedding photography collections, let them choose a package, and then had them sign a contract (which she explained in great detail to them).
Everything should have been just fine, but it didn’t stay that way!
But then the bride emails the photographer demanding all the image files, plus full print rights.
Basically, she wanted the DVD of images that the photographer would normally include in her top package.
However, she wanted to pay only for the basic package they had originally agreed to.
Obviously, this is not a great situation for any photographer to find themselves in.
Why Do Some Photographers Attract Difficult Photography Clients?
The reason this happened in this specific example isn’t clear, but I don’t believe it was the photographer’s fault.
Here are the reasons why, and what you can do to deal with such issues…
There's a lot more to "How To Deal With Difficult Photography Clients Or Avoid Them Altogether", but access to the full content is reserved for Prime Focus Lab members.
Already a member? Log in here to go to your member dashboard.
NOT A MEMBER? DON'T MISS OUT
If you want to grow your photography business but don't know where to start, you're in the right place.
As a member, you have full access to everything inside the Prime Focus Lab — Articles, in-depth interviews, courses, our private Q&A and discussion group, plus invaluable resources to grow your business.